Frequently asked questions about products and ordering
Purchase process, payment methods
You can buy our products in our online store or in person, but in the latter case, make sure to contact our customer service, on the one hand, because of the current availability of the stock, and on the other hand, to make a personal appointment!
If you decide to shop in the online store, you can pay the purchase price of the product via the website using the SIMPLEPAY application with a bank card or bank transfer. It is also possible to reimburse the purchase price at the courier, by choosing a bank card or cash payment method.
If you decide to pick it up in person, after making an appointment with our customer service, you can also pay by bank card or cash at our pick-up point.
You can choose to have the product delivered to your home within 1-3 working days to the address you indicate nationwide, or you can come to our pick-up point in person at a pre-arranged time.
If you require home delivery, we cover the cost, but if you use the time window option for home delivery, you can choose between the following:
It is IMPORTANT that before choosing the time window option, please visit the post office's website and check whether the service is available at the address you indicated:
PASZF_KI17_Telepuleslista_Bankkartyat_elfogado_csgkezbesitok.pdf (posta.hu)
Unavailable products to order
We always try to keep our products in stock, but if you do not find the jewelry you like in an available status, please contact us, we can start a pre-order at any time!
We are constantly expanding our selection, so it is worth following our social media platforms and visiting our online store from time to time.
What do I get in the package?
In all cases, we hand over our jewelry to our customers in an elegant decorative bag with the NOORDIA logo, a gift box with the NOORDIA logo, a guarantee card proving authenticity, a cleaning cloth, an electronically sent invoice and a guarantee ticket for the product.
Our unoccupied grown diamonds are delivered in a decorative bag with an elegant NOORDIA logo. We attach the corresponding international certification to the stone.
Cleaning, care
In order for your jewelry to retain its brilliance and shine for as long as possible, the following should be observed during everyday life:
Avoid chemicals.
Do not wear the jewelry while bathing , because it can harm the shine of the jewelry!
Be sure to take off your jewelry before bathing in healing water , because it can harm the color of the gold.
Make sure you don't wear it for hard physical work or sports , as the jewelry may get scratched or damaged. Find a suitable storage for your jewelry.
Keep them in a jewelry box or jewelry holder to protect them.
By following the above, you can increase the lifespan of your jewelry and enjoy its shine for a long time.
If you want to clean your jewelry at home, use only kitchen detergent, but the best care is provided by cleaning liquids specially made for jewelry !
After each cleaning, wipe it dry with a soft cloth and store it in the jewelry box.
Ultrasonic cleaning of jewelry purchased from us once a year for five years
we provide it free of charge to our customers.
How to get your partner's finger size
Getting your partner's finger size requires a little creativity if you want to surprise them.
Try one of the following methods:
1. Find a ring that your partner often wears on the finger you intend to wear the ring on. Bring it to our showroom, where our colleagues can determine the exact finger size. Be careful not to damage or lose the ring.
2. Measure one of the rings you usually use at home. We can help you with this, and we can provide you with a finger measuring device (Multisizer) free of charge upon request. You can pick up the device in our showroom at a pre-arranged time or we can send it to you. ( In the latter case, you only have to pay the postage and packaging fee.)
3, Ask your close friends or family members if they know your size.
4. And if you don't have a ring, try measuring around your finger with a thread or paper while you sleep.
Important: If you are unsure, always choose a larger size, because it is easier to make the ring smaller afterwards than larger.
Ring size correction
We understand that finger size may change over time or may need to be adjusted.
Our goal is that every NOORDIA ring fits perfectly and provides personalized luxury.
For rings purchased from us , we provide free size correction for 6 months .
Calculation of historical gold
If you have old, unused gold jewelry at home that you no longer wear, bring it to us and we will count their value into your next NOORDIA jewelry purchase.
We examine the imported gold jewelry and determine the value of the fractional gold. We will then deduct this amount from the price of the new NOORDIA diamond jewelry during your purchase.
For example, if the value of the broken gold is HUF 170,000 and the price of the chosen NOORDIA diamond jewelry is HUF 200,000, you only have to pay HUF 30,000 for the jewelry.
Recycle old gold jewelry while getting new beautiful NOORDIA diamonds and even support sustainability!